Tranquil Dunes Frequently Asked Questions about our St Augustine Florida vacation rental
How far is St Augustine Beach and can you see the ocean from the home?
St Augustine Beach is about 150 yards from the unit, a short 3 minute walk. The ocean itself is not visible from the home, but the hot tub is 5 steps and main pool only 50 yards away!
How far is downtown St Augustine?
Downtown St Augustine is about a 10 to 15 minute drive depending on traffic. During special times of the year such as Nights of Lights, parking can be limited and you may be better off taking a taxi, shuttle service, or Uber.
Do you provide bedding and towels for the home?
Yes! All linens and bedding are included
How far is the nearest grocery store?
Publlix supermarket is one half mile north of the complex, along with other restaurants, shops, and Starbucks
Are pets allowed?
Unfortunately, due to association rules, no pets of any kind are allowed. However, there is a great pet kennel service in St Augustine.
Is there a minimum stay requirement?
Yes, for rentals in January and February there is a one month minimum. March is available at weekly rates only but one is free to book multiple weeks. For June and July, there is a one week minimum. For all other times, there is a three day minimum
Is a deposit required and if so, how much? When is the payment due?
Yes. deposit amounts vary but are generally about 50% of the total for your stay. On reservations less than 4 weeks (28 days) the remaining balance is due a full 30 days prior to arrival date. For reservations exactly 4 weeks (28 days) the remaining balance is due 60 days prior to arrival. On reservations exceeding 4 weeks, the 4 weeks' rental amount is due a full 60 days prior to arrival with remaining balance due 2 weeks prior to arrival date
What do I do if I have a problem with the home during the stay?
The property manager and maintenance personnel are available to handle any issues you may have. There is also a 24 hour per day courtesy officer that provides assistance and security
Are beach chairs, toys, coolers, etc. provided?
No beach gear is provided by the home, however, there may be items left by previous guests you are welcome to use if available. There is also a beach chair and umbrella rental company called Barney’s Beach Service that will set up and take down for you
Is smoking allowed in the unit or on the patio?
The home as well as entire complex is a non-smoking resort. Therefore, there is no smoking allowed within the complex. Violators are subject to a $250.00 smoke remediation fee
Do I have to climb stairs to get to the unit or is it on the ground floor or elevator accessible?
No climbing stairs or taking the elevator is required! Our home is conveniently located on the ground floor for easy access. Who wants to carry groceries and beach gear upstairs anyway? :)
How far is St Augustine Beach and can you see the ocean from the home?
St Augustine Beach is about 150 yards from the unit, a short 3 minute walk. The ocean itself is not visible from the home, but the hot tub is 5 steps and main pool only 50 yards away!
How far is downtown St Augustine?
Downtown St Augustine is about a 10 to 15 minute drive depending on traffic. During special times of the year such as Nights of Lights, parking can be limited and you may be better off taking a taxi, shuttle service, or Uber.
Do you provide bedding and towels for the home?
Yes! All linens and bedding are included
How far is the nearest grocery store?
Publlix supermarket is one half mile north of the complex, along with other restaurants, shops, and Starbucks
Are pets allowed?
Unfortunately, due to association rules, no pets of any kind are allowed. However, there is a great pet kennel service in St Augustine.
Is there a minimum stay requirement?
Yes, for rentals in January and February there is a one month minimum. March is available at weekly rates only but one is free to book multiple weeks. For June and July, there is a one week minimum. For all other times, there is a three day minimum
Is a deposit required and if so, how much? When is the payment due?
Yes. deposit amounts vary but are generally about 50% of the total for your stay. On reservations less than 4 weeks (28 days) the remaining balance is due a full 30 days prior to arrival date. For reservations exactly 4 weeks (28 days) the remaining balance is due 60 days prior to arrival. On reservations exceeding 4 weeks, the 4 weeks' rental amount is due a full 60 days prior to arrival with remaining balance due 2 weeks prior to arrival date
What do I do if I have a problem with the home during the stay?
The property manager and maintenance personnel are available to handle any issues you may have. There is also a 24 hour per day courtesy officer that provides assistance and security
Are beach chairs, toys, coolers, etc. provided?
No beach gear is provided by the home, however, there may be items left by previous guests you are welcome to use if available. There is also a beach chair and umbrella rental company called Barney’s Beach Service that will set up and take down for you
Is smoking allowed in the unit or on the patio?
The home as well as entire complex is a non-smoking resort. Therefore, there is no smoking allowed within the complex. Violators are subject to a $250.00 smoke remediation fee
Do I have to climb stairs to get to the unit or is it on the ground floor or elevator accessible?
No climbing stairs or taking the elevator is required! Our home is conveniently located on the ground floor for easy access. Who wants to carry groceries and beach gear upstairs anyway? :)
OK, all questions answered? Ready for some fun and sun in beautiful St Augustine?
Click the button below to check availability and receive an instant quote. Still have questions? Feel free to contact us for more information.
Click the button below to check availability and receive an instant quote. Still have questions? Feel free to contact us for more information.